Omnichannel Logistics

Facilitating The Custom Windsock's US expansion

By partnering with us, Custom Windows gained access to our Amazon FBA prep, Fulfillment, Storage, and Quality Customer Service. All managed in-house, ensuring their business ran smoothly.

99.8%
Order Accuracy
2.5x
Unimpeded Growth
<24 Hrs
Receiving Time
48 Hr
FBA Fulfillment

Custom Windsock came to us looking for a reliable 3PL partner that could handle the unique demands of their specialized products. Operating as a growing independent business, they needed an operations partner to seamlessly take over daily fulfillment and Amazon FBA prep, allowing them to step away from the packing table and focus on growing the brand.

What we did

We stepped in to take hold of their logistics pipeline, including secure inventory storage, direct order fulfillment, and Amazon FBA prep. Over the last couple of months, we've integrated our warehouse management system with their store to provide real-time inventory visibility. This allowed Custom Windsock to confidently hand off the logistics workload, trusting that their orders would be prepped and shipped with total accuracy.

Highlights:

  • Compliant Amazon FBA Prep: Handled all the strict packaging, labeling, and routing requirements to get inventory safely into Amazon's network.
  • < 24-Hour Processing Time: Maintained swift pick-and-pack fulfillment on standard orders to ensure their customers received items quickly.
  • Dedicated Customer Service: Handled end-customer inquiries and returns, freeing up valuable hours each week for the client.

The outcome

In just four months, Custom Windsock stabilized its supply chain and eliminated the daily friction of shipping. With fulfillment, storage, and FBA prep running smoothly in the background, they reclaimed the time and energy needed to focus on sales and long-term growth. We stepped in as the reliable logistics engine they needed to confidently run the business, without getting bogged down in the day-to-day details of packing boxes.