Scaling PHLster Holsters from startup to in-house operation
Production support, storage, fulfillment, and customer service, all without the overhead of building it from scratch.
PHLster Holsters came to TAG Fulfillment looking for an operations partner that could keep up with rapid growth without forcing them to build a fulfillment operation from scratch. They needed someone to absorb the logistics work so they could focus on what they do best: designing better products and engaging with their community.
What we did
We took ownership of production, kitting, inventory storage, order fulfillment, and customer service. With 200+ SKUs in and out of our warehouse and real-time inventory in PHLster's dashboard, the team could plan launches and promotions confidently, while trusting that orders would ship on time.
Highlights:
- 200+ SKUs tracked with real-time inventory visibility, synced directly to their e-commerce store.
- 40,000+ orders shipped per year with consistent same-day pick/pack on standard orders.
- Dedicated customer service support so PHLster's team stayed focused on product, community, and marketing.
- Profitability grew 1,300%+ during the partnership.
The outcome
PHLster scaled to a size where bringing fulfillment in-house finally made sense for them. That's the highest compliment we can ask for: a partner who grew so successfully that they outgrew us. It's exactly the role we want to play for ambitious operators. We'll be the operations team you don't have to hire, until you're ready to build one yourself.