Scaling PHLster Holsters from startup to in-house operation

PHLster Holsters came to TAG Fulfillment looking for an operations partner that could keep up with rapid growth — without forcing them to build a fulfillment operation from scratch. They needed someone to absorb the back-office work so they could focus on what they do best: designing better holsters and engaging with their community.

What we did

We took ownership of production support, inventory storage, order fulfillment, and customer service. With 200+ SKUs flowing through our warehouse and real-time inventory in PHLster's dashboard, the team could plan launches and promotions confidently — and trust that orders would ship on time.

Highlights of the engagement:

• 200+ SKUs tracked with real-time inventory visibility.
• 40,000+ orders shipped per year with consistent same-day pick/pack on standard orders.
• Dedicated customer service support so PHLster's team stayed focused on product and community.
• Profitability grew 1,300%+ during the partnership.

The outcome

PHLster scaled to a size where bringing fulfillment in-house finally made sense for them. That's the highest compliment we can ask for: a partner who grew so successfully that they outgrew us. It's exactly the role we want to play for ambitious operators — being the operations team you don't have to hire, until you're ready to build one yourself.